Last updated: 17 June 2026
LTMD Solutions Pty Ltd ("we", "us", "our") operates the Ai × PPA Portal application ("the App"), available via AI Energy Shop and Solar My Business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
We may collect the following categories of information: • Account Information: Your name, email address, and company details provided during registration. • Project Data: Customer names, site addresses, system specifications, consumption data, and financial inputs you enter into the App. • Usage Data: Log data including your IP address, device type, operating system, pages visited, and actions taken within the App. • Uploaded Files: Documents, interval data files, and energy bills you upload for analysis purposes. • Communication Data: Emails sent through the App on your behalf to your customers.
We use the information we collect to: • Provide, operate, and maintain the App and its features. • Generate PPA quotes, financial models, and contract documentation on your behalf. • Send emails to your nominated customers at your explicit direction. • Improve, personalise, and expand our services. • Monitor and analyse usage and trends. • Respond to support enquiries. • Comply with legal obligations.
We do not sell your personal information. We may share information with: • Service Providers: Third-party vendors who assist us in operating the App (e.g. cloud hosting, email delivery). These parties are bound by confidentiality obligations. • AI / LLM Services: Anonymised project inputs may be processed by AI services solely to generate outputs within the App. No personal data is retained by these services beyond the request. • Legal Requirements: Where required by Australian law, regulation, or court order.
Your data is stored on secure cloud infrastructure. We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@aienergyshop.com.au. We will action deletion requests within 30 days, subject to any legal retention obligations.
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to: • Access the personal information we hold about you. • Request correction of inaccurate or incomplete information. • Complain about a breach of your privacy rights. To exercise these rights, contact us at support@aienergyshop.com.au. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
The App is intended for use by business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of the App after changes constitutes your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy, please contact us at: LTMD Solutions Pty Ltd Email: support@aienergyshop.com.au