Need help with the Ai × PPA Portal? We're here to assist you with any technical issues, account queries, or questions about your solar project workflow.
Email: support@aienergyshop.com.au
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
Response Time: We aim to respond to all support enquiries within 1 business day.
How do I create a new quote?
Tap "New Quote" on the dashboard and follow the step-by-step wizard. Enter the site details, system size, and PPA terms to generate a full financial proposal.
How is the PPA rate calculated?
The app uses a DCF (Discounted Cash Flow) model based on your system cost, consumption data, grid tariff, and term length to recommend an optimal PPA rate.
Can I send contracts directly from the app?
Yes. Once a project is approved, navigate to the Legal Pack tab and use the "Send Contract to Client" function to email the full PPA documentation directly to your customer.
How do I upload interval data?
Open a project, go to the Site Assessment tab, and use the Interval Data Uploader to upload a CSV of 30-minute interval consumption data. The app will automatically model self-consumption and billable kWh.
Who do I contact about billing or my account?
Please email support@aienergyshop.com.au and include your registered email address. We will assist you promptly.